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Drive loyalty

It’s one thing getting consumers to buy your brand once, but it’s quite another to make people repurchase your brand – especially if there is a lack of differentiation within your category.

It’s one thing getting consumers to buy your brand once, but it’s quite another to make people repurchase your brand – especially if there is a lack of differentiation within your category. Brands can increase loyalty among consumers partly through bribery and partly through having brand values that consumers feel affiliated to. A brand that forges strong and enduring relationships with consumers should provide a financial advantage to a company – people will pay more for a favoured brand than the alternatives and a brand with loyal customers will be more valuable to companies.

5 Key Lessons

  • Reward brand advocates
  • Be careful to balance quick-win schemes to drive sales with campaigns that truly drive long-term brand preference
  • Ensure that the business can cope in the rise in demand
  • True brand loyalty exists when customers have a high relative attitude toward the brand which is then exhibited through repurchase behaviour
  • Tap into passions shared between the consumer and the brand eg sport, music etc

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How To...

Cream guides that help you navigate the changing communications landscape.

Drive loyalty

It’s one thing getting consumers to buy your brand once, but it’s quite another to make people repurchase your brand – especially if there is a lack of differentiation within your category.

Read more
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